Cookie Policy

Last updated: 10/09/2025

About This Policy

This Cookie Policy explains how Helen Whitehouse | Off The Scale (“we,” “us,” or “our”) uses cookies and similar technologies on this website.

We want you to understand what cookies are, how we use them, and how you can manage your preferences.
This policy applies to all visitors and users of our website, online courses, and member areas hosted on Kajabi.

What Are Cookies?

Cookies are small text files stored on your device (computer, tablet, or smartphone) when you visit a website.
They help websites function properly, improve user experience, and provide analytics and marketing insights.

Cookies can be:

Session cookies: expire when you close your browser.
Persistent cookies: remain on your device until deleted or expired.

How We Use Cookies

We use cookies to:

Ensure our website and Kajabi course platform function correctly.
Remember your login and session preferences.
Analyse how visitors use our website to improve content and navigation.
Deliver relevant marketing and advertising messages.

Types of Cookies We Use

1. Essential Cookies

These are necessary for the basic operation of our website — for example, enabling secure login and checkout functions.
They cannot be disabled through our settings panel, as the site cannot function without them.

2. Performance & Analytics Cookies

Used to collect anonymous data on how visitors use our website, such as which pages are most visited or how long users spend on each page.
We may use Google Analytics or Kajabi’s built-in analytics to understand and improve our services.

3. Functionality Cookies

These remember your preferences (like login details or course progress) to provide a more personalised experience.

4. Advertising & Marketing Cookies

Used to deliver relevant ads and track the effectiveness of marketing campaigns.
These may come from third-party platforms such as Facebook (Meta Pixel), Instagram, or Google Ads.

Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages — for example, video hosting, analytics, or social media platforms.
We have no control over these cookies, but they are subject to the third party’s own privacy and cookie policies.

Managing Your Cookies

You have full control over which cookies are used:

When you first visit our site, a cookie banner will ask for your consent to store non-essential cookies.
You can accept all, reject all, or customise your preferences at any time.
You can also adjust your browser settings to block or delete cookies.

Note: Disabling certain cookies may affect website functionality and limit some features.

How to Control Cookies in Your Browser

You can manage or delete cookies in your browser settings:

Updates to This Policy

We may occasionally update this Cookie Policy to reflect changes in technology, regulation, or business practices.
Any updates will appear on this page with a revised “last updated” date.

Contact Us

If you have any questions about our use of cookies, please contact:

Helen Whitehouse | Off The Scale
Email: [email protected]