Terms of Use
Last updated: 10/09/2025
Introduction
Welcome to Helen Whitehouse | Off The Scale (“we,” “us,” or “our”).
By accessing or using this website, our online programs, digital courses, coaching services, or any related materials (collectively, the “Services”), you agree to comply with and be bound by these Terms of Use.
If you do not agree, please do not use this website or enrol in our programs.
These Terms apply to all visitors, customers, and users of our Services worldwide.
Our Services
Off The Scale provides educational content, online coaching, and wellness programs focused on weight management, nutrition, and lifestyle improvement.
All information on this site and in our programs is provided for educational and informational purposes only and is not intended to diagnose, treat, or replace professional medical advice.
Intellectual Property Rights
All content, videos, text, graphics, logos, designs, downloads, and materials available through this website or our programs are the intellectual property of Helen Whitehouse | Off The Scale and are protected by international copyright law.
You may not copy, distribute, reproduce, publish, or use any materials for commercial purposes without our prior written consent.
You may access or download content for your personal use only within the scope of your purchased program.
User Accounts
To access certain Services, you may need to create an account through our hosting platform, Kajabi.
You are responsible for maintaining the confidentiality of your login details and for all activity under your account.
We reserve the right to suspend or terminate accounts that violate these Terms or are used fraudulently or inappropriately.
Payments and Refund Policy
All payments are processed securely through approved third-party providers such as Stripe or PayPal.
Refunds
Your purchase — no matter where you live — is protected by a 7-Day Money-Back Guarantee.
If you are not satisfied with your purchase, you may request a full refund within seven (7) calendar days of your payment date by emailing [email protected].
After the 7-day period, all sales are final due to the digital nature of the content and instant access provided upon enrolment.
Refunds will not be issued for requests made after this period or for completed programs.
By completing a purchase, you agree to these payment and refund terms.
Health Disclaimer
Our content, videos, and coaching materials are for educational purposes only.
They do not constitute medical advice and should not replace consultation with a qualified healthcare professional.
Always seek medical clearance before making changes to your diet, exercise routine, or medication use.
Participation in our programs is voluntary, and you accept full responsibility for your own health decisions, actions, and results.
Results Disclaimer
Individual results will vary.
We make no guarantees or representations regarding specific weight loss, body composition, or health outcomes.
Your progress depends on your personal commitment, consistency, and health circumstances.
Limitation of Liability
While we strive to provide accurate and helpful information, we do not guarantee the completeness or accuracy of our materials or that the Services will meet your expectations.
To the fullest extent permitted by law, Helen Whitehouse | Off The Scale shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from your use of our website, programs, or materials.
You agree to use our Services entirely at your own discretion and risk.
External Links
Our website or course materials may contain links to third-party websites.
We are not responsible for the content, accuracy, or privacy practices of those external sites.
Visiting external links is at your own risk.
Termination of Use
We reserve the right to terminate or restrict access to our website, courses, or programs at our discretion, without notice, if we believe there has been a violation of these Terms or misuse of our Services.
No refund will be issued for termination resulting from a breach of these Terms.
Governing Law and International Access
These Terms are governed by and construed in accordance with the laws of England and Wales.
You agree that any disputes will be subject to the exclusive jurisdiction of the English courts.
The Program and Services are offered worldwide, and by purchasing or participating, you acknowledge that these Terms apply regardless of your country of residence.
Changes to These Terms
We may update these Terms periodically to reflect changes in our Services or legal obligations.
The latest version will always be available on this page, with the revised date shown at the top.
Contact Us
If you have any questions about these Terms of Use, payments, or refunds, please contact:
📧 [email protected]
Helen Whitehouse | Off The Scale
