Privacy Policy

Last updated: 15/03/2025

Who We Are

Helen Whitehouse | Off The Scale (“we,” “us,” or “our”) provides online weight-management and wellness courses, coaching, and educational content.

This Privacy Policy applies to all visitors, customers, and students who use our website, online courses, and member areas hosted on Kajabi.

Email: [email protected]
Address: 14 Hedge End Business Center, Hedge End, Southampton, Hampshire SO30 2AU

We are the Data Controller responsible for your personal information collected through this website and our Kajabi platform.

What Data We Collect

We may collect and process the following types of information:

Identity data: your name and contact preferences
Contact data: email address and phone number
Transaction data: details of payments made for our courses or programs
Technical data: IP address, browser type, device, time zone, and operating system
Usage data: how you interact with our website, course materials, and emails
Marketing data: your preferences for receiving updates, promotions, or newsletters

We do not intentionally collect medical information. Any health or wellness details you choose to share are processed only with your consent to support your participation in our programs.

How We Use Your Information

We use your data to:

Provide access to your purchased programs and materials
Deliver course content and updates
Process payments securely
Respond to enquiries and support requests
Send newsletters and marketing (only with your consent)
Improve our website, content, and user experience
Comply with our legal obligations

Lawful Basis for Processing

Under the UK GDPR, we rely on the following legal bases:

Contract: to deliver your purchased services
Consent: when you sign up for newsletters or share optional health details
Legal obligation: to keep transaction and tax records
Legitimate interest: to improve our offerings and prevent misuse

Data Sharing

We only share information with trusted third parties who help us operate our business, such as:

Kajabi: website and course hosting
Stripe / PayPal: payment processing
Email marketing providers: for newsletters and updates

All partners comply with GDPR or equivalent data protection standards.

Data Retention

We keep your information only as long as necessary for the purpose it was collected, or as required by law (for example, financial and tax records).

Your Rights

You have the right to:

Access the personal data we hold about you
Request correction or deletion of your information
Withdraw consent at any time
Object to certain processing
Request data portability

To exercise any of these rights, please contact: [email protected]

Security

We take appropriate technical and organisational measures to protect your personal data, including encrypted connections (SSL), secure hosting, and password-protected systems.

However, no system is entirely secure, and we cannot guarantee absolute protection.

International Transfers

Because Kajabi and some service providers are based outside the UK, your data may be transferred internationally.
We ensure that appropriate safeguards are in place under UK GDPR to protect your information.

Updates to This Policy

We may update this Privacy Policy periodically. Any changes will appear on this page with a revised date at the top.

Contact Us

If you have any questions or concerns about how we handle your personal data, please contact:

Helen Whitehouse | Off The Scale
Email: [email protected]